Emir Belkahia

Strategic Customer Success Manager
Strategic Thinker & System Builder

  • +13 quarters GRR >100% on strategic accounts
  • Thought leader writing on CS clarity & automation
  • Codified CS best practices into scalable onboarding & internal training

Looking to bring structure and strategic clarity to high-impact CS organizations.

Summary

Staff CSM at Algolia, focused on high-stakes accounts and scalable enablement. I design systems—frameworks, onboarding materials, automation tools—that boost CS adoption and team performance.

I specialize in turning unclear, ad-hoc motions into repeatable workflows. I build internal playbooks, onboard peers, and lead structured benchmarks that help teams scale consistently.

My edge: making CS execution frictionless, measurable, and scalable—without losing sight of impact.

Thought Leadership & Tools

  • Tactical CS insights & mental models published on Medium — SharpCustomerSuccess
  • Open-source dashboards & automation scripts shared on GitHub

Professional Experience

Staff Customer Success Manager

Algolia – Apr 2025 to Present

Paris, France

  • Owned Strategic-tier accounts with >100% gross revenue retention over 13 consecutive quarters.
  • Enabled +5 to +15% uplift in conversion rate for e-commerce clients via hands-on search optimization and benchmarking.
  • Helped strategic accounts achieve ROI up to 10x their Algolia investment through adoption playbooks and CS tooling.
  • Onboarded and mentored peers by codifying best practices into team-wide playbooks and guides.
  • Partnered across teams to turn messy CS processes into streamlined playbooks and tools.
Developed skills: Strategic account ownership, Systems thinking, Continuous feedback

Senior Customer Success Manager

Algolia – Apr 2021 to Apr 2025

Paris, France

  • Managed Enterprise and Strategic accounts and delivered structured QBRs.
  • Led successful renewals in uncertain contexts and created onboarding guides used team-wide.
  • Developed customer-facing playbooks adopted by multiple high-value accounts.
Developed skills: Renewal strategy, Scalable content creation, Adoption strategy

Technical Account Manager

Kurmi Software – Dec 2016 to Apr 2021

Boulogne-Billancourt, France

  • Supported pre-sales, delivery, and customer engagement for enterprise platforms.
Developed skills: Pre-sales support, Adaptive messaging, Cross-function communication

Consultant – Digital Innovation

Wavestone – Sep 2012 to Nov 2016

Paris, France

  • Led B2B transformation programs with a focus on system clarity and operational alignment.
Developed skills:Project management, Technical deployment, RFP management

Personal Interests

  • Reading: Strategic non-fiction (e.g. Cialdini, Covey, 7 Pillars of Customer Success, The Trusted Advisor)
  • Video: GoPro & drone storytelling and editing
  • Tech & UX: Certified UX specialist with a sharp eye for frictionless systems. I enjoy building well crafted tools.
  • Discipline: Long-distance runner mindset, focused on consistency and endurance
  • Gaming: Automation & narrative-driven titles (Factorio, The Last of Us)